With help slow to come from Washington, a veteran’s family gets by washing cars, skipping meals

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Kaneadsha Jones and her family stand outside of their home in Columbus, Ohio. Jones quit her job at a call center in March after she says her bosses would not let employees wear masks in the office. Credit: Maddie McGarvey for The Hechinger Report

By early October, Kaneadsha Jones was close to giving up. It had been seven months since she or her husband had steady work. Seven months since her three school-age children, including a 14-year-old daughter with autism who is blind, nonverbal and immunocompromised, had been to school. Four months since a shooting on her block left her car and her family’s rented house in north Columbus, Ohio, riddled with bullet holes and her 12-year-old daughter struggling with severe post-traumatic stress disorder.

The pressure of it all — the hunger, the constant worrying, the desperation to find some stability — was crushing. Some days, she struggled to get out of bed.

“I’m so tired,” Jones said. “It seems nothing is getting a little better. The only thing that keeps me trying is my family.”

Each day she faced the same worries and tremendous stress as the day before: Would her landlord start eviction proceedings again soon? When would her car be repossessed? Was her internet bill past due, and if so, how would her children attend school online? If she put gas in the car to get to the grocery store, would she still be able to buy food? And in the rare weeks when there was a bit of money left over, should it go toward rent, water or electricity?

Jones, 43, a U.S. Army veteran and a certified medical assistant with an associate degree in applied science, is one of millions of parents who have seen their lives upended by the coronavirus pandemic. For families that were already living in or at the edge of poverty, the effects have been especially devastating, pushing parents into tenuous situations filled with insurmountable hurdles. With child care centers and schools closed and safety nets disintegrating under enormous demand, families that have been thrust into poverty now see little hope of getting out as the pandemic lingers. Meeting basic needs like food and shelter has become a daily challenge; many are just one eviction notice away from homelessness. Across the country, parents are going without food to feed their children, relying heavily on free lunches from schools and runs to local food banks, many of which have strained to meet demand.

Families like Jones’ have clung to the hope that more federal funds would be coming to provide some sort of lifeline. But that hope dimmed early this month when President Donald Trump ended negotiations on a new stimulus bill, then backtracked, proposing a different aid plan. Relief legislation is still up in the air.

The percentage of families with children who reported not having enough to eat more than tripled in July 2020 compared with 2019.

Just hours before President Trump cut off negotiations, Federal Reserve Chair Jerome Powell had warned that without more federal support, there would be “unnecessary hardship for households and businesses.”

To Jones, that hardship has always seemed unnecessary, especially in a country like America. “It is ridiculous that these things are even being allowed to happen to people,” she said. “People need to know this pandemic doesn’t affect everyone the same.”

The situation has been so dire and has felt so hopeless, she said, that if not for her husband and kids, she would consider suicide.

“If it was just me I had in my life, then all of this would have been over.”

Kaneadsha Jones was discharged from the U.S. Army after having a seizure due to epilepsy. She is a certified medical assistant with an associate degree in applied science. Credit: Maddie McGarvey for The Hechinger Report

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Jones has never been one to wither in the face of challenges. Discharged honorably from the military after having a seizure due to epilepsy, Jones spent years as a single mother to her four children. She tried her hand at several careers, working as a certified medical assistant at a crisis counseling and rehabilitation center, a home health aide and a patient care advocate, among other jobs. She worked even while going to school to earn her medical assistant certification in 2017, all while raising her children and ensuring they had stable housing.

She and her daughters, 14-year-old Kamari, 12-year-old Ma’Kaylah and 8-year-old Trinity, have lived in the same rented house for more than five years. But “even when I was working, it was hard,” Jones said on a recent afternoon as she took a break from washing and detailing cars. “This pandemic has made everything that much harder.”

Last winter, Jones had a steady, decent-paying job that she enjoyed at a call center. But in March, when the pandemic hit and schools closed, she quit. She said her bosses wouldn’t allow employees to wear masks or gloves in the packed office. They also wouldn’t let her work from home. She couldn’t risk exposing her immunocompromised daughter, Kamari, to the coronavirus. And she didn’t feel comfortable leaving her children at home all day, where the two youngest would be responsible for caring for their older sister. (Her oldest daughter, 22-year-old Brooklynn, lives in her own apartment.)

Jones hoped the beefed-up unemployment benefits in the CARES Act last spring would help the family get by. Instead, she hit a tangle of red tape: Her unemployment application was denied because she was still listed as employed in the call center’s records. When she finally proved she wasn’t, the payments were put toward a debt she owed for overpayment of previous unemployment benefits. She applied for food stamps but was stymied once again: She made too much money to qualify based on the unemployment she was supposed to be receiving but wasn’t.

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Ezekiel Roulette and Kaneadsha Jones stand in front of their house in Columbus, Ohio. Without a steady income, the family has faced food insecurity and Roulette and Jones have gone without food for several days at a time. Credit: Maddie McGarvey for The Hechinger Report

Bills piled up. Jones and her husband, Ezekiel Roulette, who met several years ago while they were both working at a rehabilitation center, did any jobs they could find, including cutting grass, home demolition and running a car washing and detailing service from home. But as the pandemic spread and businesses shut down, the work dried up and the workers her husband relied on for his car wash business stopped showing up for their shifts.

The family fell behind on rent. Their landlord started eviction proceedings against them in midsummer, until Jones received one-time rent assistance from IMPACT Community Action, a nonprofit in Columbus, Ohio. The nonprofit has received so many requests for help, it had to shut down its program for rental or mortgage assistance in early October and was still trying to process 3,000 applications for help in its queue.

Related: Children will bear the brunt of a looming eviction crisis

The family’s only stable income was $760 a month in Social Security Disability Insurance for Kamari and child support, which totals $169 a month. Rent alone, if they paid it in full, was $725. That left just about $200 for food, car payments, gas for the family’s car and utilities. Knowing the city was halting utility disconnections for nonpayment during the spring, Jones prioritized food, gas for the car and internet. Then, when the family’s federal stimulus check for $2,700 arrived in May, she spent nearly all of it catching up on utility payments.

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Ma’Kaylah Brown does homework in Columbus, Ohio. Brown’s mother, Kaneadsha Jones, has been increasingly concerned about the impact the pandemic is having on Ma’Kaylah. Credit: Maddie McGarvey for The Hechinger Report

In August, with the new school year looming, Jones overdrew her bank account to pay for internet so her children could start virtual classes. The family had relied on free meals distributed through the girls’ schools all summer, but, more often than not, they didn’t have money to bridge the gaps between those pickups. Jones took more money she didn’t have out of her checking account for a few groceries: milk, bread, eggs and ramen noodles. “I’ll pay it back. I didn’t have a choice,” she said. “We needed some food … We’re going to do whatever we have to do.”

Nationwide, food insecurity has become an increasingly pervasive problem. The percentage of families with children who reported not having enough to eat more than tripled in July 2020 compared with 2019. One report found nearly half of American families were living with hunger last summer.

In a recent study of households with children nationwide, 61 percent of families overall reported facing serious financial problems during the pandemic

Another found more than 40 percent of surveyed households with children had used up all or most of their savings by early August. Children in households making less than $100,000 have been especially impacted, with 74 percent of those families experiencing serious financial problems.

Food insecurity and financial hardships have been even more devastating for Black and Latino families. In a recent study of households with children nationwide, 61 percent of families overall reported facing serious financial problems during the pandemic. But 86 percent of Latino families and 66 percent of Black families reported financial hardship.

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Ezekiel Roulette holds Kamari Brown in their home in Columbus, Ohio. Roulette and his wife, Kaneadsha Jones, have taken on odd jobs like washing cars and delivering groceries to make ends meet during the pandemic. Credit: Maddie McGarvey for The Hechinger Report

Experts say the data doesn’t paint a true picture of the damage to families. Much of it was collected before the end of provisions in the federal CARES Act, including extra unemployment money, that many families used to make up for job losses. “Now that some of those [protections] have fallen off, our assumption is that the situation is probably worse,” said Dr. Julie Morita, executive vice president of the Robert Wood Johnson Foundation, which partnered with NPR and the Harvard T.H. Chan School of Public Health to conduct the survey. “It’s a tragedy,” Dr. Morita said.

Safeguards like stimulus payments, the federal moratorium on evictions in most cases and extra funding for food stamps need to continue, experts say, as the pandemic drags on and many schools remain closed. In September, more than 19 million people reported to the U.S. Department of Labor that they were unable to work at all, or worked fewer hours, because their employer closed or lost business due to the pandemic. Thousands of families have received eviction notices despite a federal ban against such proceedings, and in New York state, for example, 39% of parents polled recently said they have skipped or reduced meals for themselves or their children as a result of the pandemic.

“Many, many families are facing reduced employment or loss of employment. They are struggling to make ends meet,” said Stephanie Jones, co-director of the Saul Zaentz Early Education Initiative at the Harvard Graduate School of Education, who recently co-authored a report that found 42 percent of families surveyed in the state of Massachusetts reported one or more family members had lost or reduced employment due to the pandemic.

“This story is repeated over and over again. It’s true in Massachusetts. It’s in New Jersey. It’s in Ohio. It’s in Montana,” she said. “It’s just devastatingly sad and difficult.”

Kaneadsha Jones helps her daughter get her computer set up for distance learning. Jones’ daughters have found it difficult to stay awake for classes online.

By late summer, Kaneadsha Jones wasn’t sure where else to turn. She went to a local veterans assistance office, but she said she was told she didn’t meet the criteria for aid, which included having proof that she could pay some of her current expenses.

“I am a U.S. Army vet, military police officer, and I’m a certified medical assistant with an associate degree in applied science,” Jones said. “I am just so in awe that I can’t find any help.”

Deborah Wilson, a social work executive, acting chief of voluntary services and acting public affairs officer at the VA’s Chalmers P. Wylie Ambulatory Care Center, where Jones went to get help, said she was concerned that Jones was turned away. The department is limited in how much they can help financially, however, as they rely on donations to provide assistance to veterans. The VA has no “congressional authority to offer financial resources,” Wilson said, and sometimes donations come with requirements that they are not used for rent.

And while the agency has no formal policy that individuals must show they can pay for some of their expenses beyond the financial assistance they may receive, Wilson said, it tends to prioritize short-term needs like an electricity bill or providing food or gas cards. “What we generally do before we utilize those funds is make sure we’re not solving just a ‘today’ problem, but we fix the long-term problem,” Wilson said. That means the agency may refer an individual to another group that can provide more substantial financial assistance or act as an advocate with a landlord or mortgage company.

“If someone has a $1,500 rent payment and they have zero income … how are they ever going to sustain a $1,500 payment?” Wilson said. “How do we change the situation for them?”

Roulette was floored by the hurdles his wife faced. “I’m just really speechless on what she has to go through, and she served this country,” Roulette said. “No veteran should have to go through this.”

“It is ridiculous that these things are even being allowed to happen to people.”

Kaneadsha Jones

Desperate for income, Jones and her husband started delivering groceries, making $8.75 a delivery. They took a job washing and detailing cars for a local dealership, where they were paid $40 per car minus supplies they had to purchase themselves, like car wax and polish.

Her children stayed at home during the day, along with several cousins. Jones put two of the oldest, who were 12 and 13, in charge. She checked the law to make sure it was legal to leave them home alone and gave them strict instructions: Don’t open the door. Don’t even ask “Who’s there?” Don’t look out the window. Don’t go outside.

“We can’t keep this up,” she said as she took a break on a humid, 80-degree August afternoon. In between washing cars, she was constantly calling to check on the children, make sure they were safe and remind them to attend to Kamari. “It’s just not going to work.”

In early September, online school began at the charter schools Jones’ two youngest children attend and at Kamari’s district school. But she couldn’t get the Chromebooks the school sent home to turn on. She drove across town to two separate schools to exchange them, twice. After several weeks and many conversations with tech support, Kamari’s Chromebook would turn on, but wouldn’t let her log in.

Trinity Brown, 8, does homework on the family’s couch. The computers that were sent home for Brown and her sisters have needed to be replaced several times. Credit: Maddie McGarvey for The Hechinger Report

Instead, Jones picked up a small bag of school supplies from Kamari’s school and tried to do hands-on activities with her. She sat with her and helped her feel a book and turn the pages, but lessons were often short-lived, she said.

Requiring her children to concentrate for hours of online school seemed impossible as Jones simultaneously searched for work to keep them fed and housed. Her 12-year-old, Ma’Kaylah, would sometimes fall asleep during long, online class sessions. And she had developed a tic after witnessing the shooting on their street. Her head jerked, “sometimes uncontrollably,” Jones said.

“No matter how hard we try to make things as normal as possible and shield the kids from the stress and anxiety my husband and I are facing, it’s not working.”

Kaneadsha Jones

Related: Homework in a McDonald’s parking lot: Inside one mother’s fight to help her kids get an education during coronavirus

A shooting on Kaneadsha Jones’ street in June left several bullet holes in their home and car. Credit: Maddie McGarvey for The Hechinger Report

After an uptick in violent crime on her block, Jones no longer let her kids out to play, even in the backyard, which shares a fence with a nearby apartment complex where Jones has often seen residents drinking outside. She dreamed of moving the family to the country, where they could have land and wouldn’t have to worry about gun violence anymore. Instead, when they could afford the gas, Jones and her husband drove the children out of the neighborhood once a week, to a park where they could play and run around safely. A couple of times they drove an hour northwest to a lake where they could fish and the kids could play at the playground. “It’s just calming,” Jones said.

These brief escapes weren’t enough to alleviate her fears about how the pandemic was harming her daughters. Research has found that the stress of poverty, violence and loss can impact children’s brain development, learning, mental health and behavior, something Jones was witnessing firsthand, especially with Ma’Kaylah.

“With all the stress we are going through just to keep food in the house and pay utilities, and just to have the essentials, she can see that,” Jones said. Some days she would duck into the bathroom to cry, hoping her children wouldn’t hear or see her. But there were some things she knew she couldn’t hide. “No matter how hard we try to make things as normal as possible and shield the kids from the stress and anxiety my husband and I are facing, it’s not working.”

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Ezekiel Roulette and his wife Kaneadsha Jones have been too nervous about gun violence and drug use in their neighborhood to let their daughters go outside to play. Credit: Maddie McGarvey for The Hechinger Report

On a Thursday morning in late September, the family headed out to pick up food from the girls’ schools, meals that continued to be their main source of nutrition. Jones’ mind was racing with her newest concern: A family member had visited and brought in bedbugs. The family would need to throw out their furniture and somehow find a way to replace it. One of her daughters had the option of going to school in person two days a week, but Jones was concerned she might catch the virus and bring it home.

Jones and her husband had given up on washing cars, which paid so little it didn’t cover the cost of supplies. She estimated she had applied to at least 20 positions in fast food, retail, call centers, grocery stores and gas stations. Despite her education and experience, she was willing to accept almost anything, as long as it felt safe. “I just want to be able to work in an environment that will not expose me to Covid-19,” she said.

“I just want to be able to work in an environment that will not expose me to Covid-19.”

Kaneadsha Jones

Jones filed paperwork to start an LLC, Grandma Bonnie’s, an “umbrella company” for whatever she and her husband could do to earn money: raking leaves in the fall, shoveling snow in the winter, cutting grass in the summer, and possibly bottling and selling her homemade barbecue sauce.

She was frustrated that more assistance wasn’t available, given the scope of the crisis. “It’s not just something that happened to some people,” Jones said. “It’s a nationwide pandemic emergency.”

Related: Homeless students set adrift by school closures face crisis after crisis

In early October, Jones and her husband picked up extra grocery delivery jobs to make ends meet, but it still wasn’t enough. During the first week of the month, she and her husband didn’t eat for three days so they could ration what food they had for the girls.

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Trinity Brown, 8, at home in Columbus, Ohio. Brown and her sisters have been out of school since March. Credit: Maddie McGarvey for The Hechinger Report

Jones received a letter from the Ohio Department of Job and Family Services in response to her appeal for unemployment. It said she wasn’t eligible for unemployment benefits at all, because she had failed to prove she had been unemployed due to “disruptions caused by Covid-19.”

“I don’t know what else I can tell them,” she said.

The same week, Jones’ landlord served the family with a new eviction notice. Jones knew the CDC had halted evictions in early September as a way to prevent the spread of the coronavirus, but had been unaware there was a form she needed to fill out and submit to her landlord. When she learned about it, she hurried to a local library to print it out, hoping it would buy the family some time.

Jones’ oldest daughter assured her mother that if they were forced to move out of their home, the children could stay with her. Jones and her husband could sleep in their car.

In mid-October, the family got their first bit of good news in months. Roulette was hired for a seasonal job working at a distribution center for a large, Columbus-based fashion retailer. He would be making $18.50 an hour, an amount that felt inconceivable after months with no income. It was a welcome bright spot in a tough week: just a few days earlier, the family’s electricity was shut off. Jones had put all her extra money toward the gas bill that month instead.

Jones felt relieved, but she was still desperate to find a job of her own. On the phone, her voice was weary. “I’m tired of fighting. I’m just trying to live and do what I can do,” Jones said. “It’s such a bureaucracy to get help. Those of us who truly need the help can’t get it.”

The National Suicide Prevention Lifeline is a hotline for individuals in crisis or for those looking to help someone else. To speak with a certified listener, call 1-800-273-8255.

This story about poverty was produced by The Hechinger Report, a nonprofit, independent news organization focused on inequality and innovation in education. Sign up for Hechinger’s newsletter.


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